Tag: Research

To Retain the Customer, Check the Quality of Your Calls

June 21, 2016 / GuidesforCRM

The customer calls you receive can be an indicator of whether your company is continuing its present course of success or declining slowly without your noticing it. Dan Hesse took … Continue reading To Retain the Customer, Check the Quality of Your Calls

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What Type Of CRM Is Best For Your Business?

March 2, 2016 / GuidesforCRM

So you’re ready to take your business to a whole new level by investing in a CRM system…and you can’t wait to dig into the process and get it going … Continue reading What Type Of CRM Is Best For Your Business?

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Study Reveals Different Approaches to CRM Implementation in Higher Education

January 20, 2016 / GuidesforCRM

If you’re in higher Ed, this article gives you a lot to think about when planning out your CRM implementation. – Melissa Chang   An analysis by Campus Management notes … Continue reading Study Reveals Different Approaches to CRM Implementation in Higher Education

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Customer Experience is Critical for B2B Growth

January 8, 2016 / GuidesforCRM

Happiness is a currency in the business world. The businesses that provide the most satisfying experiences to customers are the ones that thrive. According to the 2015 B2B Customer Experience … Continue reading Customer Experience is Critical for B2B Growth

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